Refund Policy

Article 1 (Purpose and Scope)

This Refund Policy sets out the criteria and procedures for refunds of paid subscriptions (monthly usage allowance) provided by Bizglot (the "Company"). This Policy applies in accordance with applicable laws, including consumer protection laws governing e-commerce, and any matters not specified herein are governed by the relevant laws and the Terms of Service.

Article 2 (Subscription (Monthly Usage Plan) Refunds)

• A subscription is a usage-plan product that provides a monthly usage allowance; a full refund is available if the allowance for that billing cycle has not been used within 7 days of the subscription payment date.
• If part of the subscription's monthly usage allowance has been used after payment, the amount corresponding to the portion already used will be deducted before the refund.
• You may cancel your subscription at any time on the Settings page. Upon cancellation, you may continue to use paid features until the end of the already-paid subscription period. No automatic renewal will be charged on the next billing date.
• Refunds due to a change of mind are available only within 7 days of the payment date and only if the usage allowance has not been used. The monthly usage allowance provided with a subscription is for service use only — it cannot be rolled over, refunded, or converted to cash, and it expires on the next billing date (the remaining allowance itself has no cash value).
• The same criteria apply to the one-month, single-payment plan for customers who do not use monthly auto-pay (full refund within 7 days of payment if the usage allowance for that period has not been used). Single-payment products do not renew automatically, so no cancellation is required.

Article 3 (Refund Process and Timeline)

Payments for Bizglot are processed through our payment provider (PG), PortOne (domestic cards via KG Inicis, international cards via Payletter). Once a refund is approved, the refund amount is returned to the payment method used at the time of purchase, and may take approximately 5–10 business days depending on the policies of your card issuer or payment provider.

For refunds requested at the customer's discretion (e.g. a change of mind), the payment processing fee charged by the payment provider (PG) may be deducted from the refund amount. However, refunds arising from the Company's fault — such as duplicate charges or billing errors — are refunded in full, including any fees.

Article 4 (How to Request a Refund)

To request a refund, please contact us via customer support chat or email (cs@tri-startek.com) with your billing account information and the reason for the refund. The Company will inform you whether a refund is possible within 3 business days of receipt.

Article 5 (Refund Limitations)

Refunds may be limited in the following cases.

• Subscription fees for which more than 7 days have passed since the payment date (the amount corresponding to the service period already provided)
• Subscription usage allowance that has already been used or consumed, subscription usage allowance that has expired monthly, and allowances granted free of charge
• Cases where the Company declines a refund for legitimate reasons, such as violation of the Terms of Service, fraudulent payment, or abuse of the service