Terms of Service

Article 1 (Purpose)

These Terms of Service (these "Terms") set out the rights, obligations, and responsibilities between TRI-STAR TECH (the "Company") and its members, as well as the basic conditions and procedures for using "Bizglot," the Company's AI-powered global trade support service, and all related services (collectively, the "Service").

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

1. "Service" means all services provided by the Company under the Bizglot brand, including real-time multilingual translation chat, buyer search and management (CRM), product catalogs, email campaigns, AI text content generation, and publishing to connected social media channels.
2. "Member" means a person who agrees to these Terms, enters into a service agreement with the Company, and is granted an account.
3. "Account" means the combination of an email address and password set by the Member and approved by the Company for identifying the Member and using the Service.
4. "Usage" means the monthly service usage allowance provided under paid subscription plans, which is deducted at rates set by the Company when using each feature.
5. "Paid Service" means any service that a Member uses in exchange for payment, such as subscription plans (monthly usage allowance).
6. "Content" means any and all information and materials that a Member posts, registers, or transmits within the Service, including product information, images, text, and messages.

Terms not defined in this Article shall be interpreted in accordance with applicable laws and general commercial practice.

Article 3 (Posting and Amendment of the Terms)

1. The Company posts these Terms on the Service screen so that Members can easily review them.
2. The Company may amend these Terms to the extent that the amendment does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, and the Act on Promotion of Information and Communications Network Utilization and Information Protection of the Republic of Korea.
3. When amending these Terms, the Company will announce the effective date and the reasons for the amendment on the Service screen at least 7 days before the effective date. For amendments unfavorable to Members or involving material changes, the Company will announce them at least 30 days in advance and individually notify Members by email or other electronic means.
4. A Member who does not agree to the amended Terms may terminate the service agreement before the effective date. If the Company has clearly stated in its announcement or notice that a Member who does not express refusal by the effective date will be deemed to have agreed, and the Member does not expressly refuse, the Member is deemed to have agreed to the amended Terms.

Article 4 (Rules Other Than the Terms)

Matters not specified in these Terms, and the interpretation of these Terms, are governed by the individual policies separately established by the Company — such as the Refund Policy and the Privacy Policy — and by applicable laws or commercial practice. Where an individual policy conflicts with these Terms, the individual policy prevails.

Article 5 (Formation of the Service Agreement)

1. The service agreement is formed when a person who wishes to use the Service (an "Applicant") agrees to these Terms, applies for membership according to the procedure set by the Company, and the Company accepts the application.
2. The Company may refuse acceptance, or subsequently terminate the agreement, in any of the following cases: (i) the Applicant used another person's name or information, or provided false information; (ii) the Applicant's previous agreement was terminated due to a violation of these Terms; (iii) the Applicant intends to use the Service in violation of applicable laws or for improper purposes; (iv) acceptance is impracticable for technical or operational reasons; or (v) the Applicant reapplies with an email address whose service agreement was previously terminated (account withdrawal), within the re-registration restriction period set by the Company (72 hours after withdrawal).
3. The Service is intended to support business-to-business (B2B) trade; accordingly, Applicants are expected in principle to be businesses or their officers and employees using the Service for business purposes.
4. Persons under 19 years of age may not register for the Service.

Article 6 (Changes to Member Information and Account Management)

1. Members may view and edit their information at any time through the settings screen, and must promptly update any registered information that has changed.
2. Members are responsible for managing their accounts and must not allow third parties to use their account credentials.
3. If a Member becomes aware that their account has been stolen or is being used by a third party, the Member must immediately notify the Company and follow the Company's instructions.
4. The Company is not liable for any disadvantage arising from a Member's failure to give the notice under the preceding paragraph or to follow the Company's instructions, unless the Company acted intentionally or negligently.

Article 7 (Protection of Personal Information)

The Company endeavors to protect Members' personal information in accordance with applicable laws. The collection, use, and protection of personal information are governed by applicable laws and the Privacy Policy separately posted by the Company.

Article 8 (Provision of the Service)

The Company provides Members with the following services:

1. Real-time multilingual translation chat
2. AI-powered overseas buyer search, recommendations, and buyer management (CRM)
3. Creation and management of multilingual product catalogs
4. Email campaign creation, delivery, and performance analytics
5. AI-assisted text content generation and publishing to social media channels connected by the Member
6. Any other services additionally developed by the Company or provided to Members through partnerships

In principle, the Service is available 24 hours a day, 365 days a year. However, the Service may be temporarily suspended when operationally necessary, such as for scheduled system maintenance, in which case the Company will give prior notice.

Article 9 (Changes to and Suspension of the Service)

1. The Company may change all or part of the Service where there are substantial operational or technical reasons, and will give prior notice where the change is material or unfavorable to Members.
2. The Company may temporarily suspend the Service in the event of maintenance, inspection, or replacement of facilities, communication failures, force majeure, or failures of third-party services (such as translation engines, search APIs, or payment processors).
3. All or part of any service provided free of charge may be modified, suspended, or discontinued in accordance with the Company's policies, and no separate compensation will be provided unless otherwise required by applicable law.

Article 10 (Paid Services and Payment)

1. The Company may provide part of the Service for a fee, and the plans, prices, and included features are posted on the pricing page within the Service.
2. Subscription-based Paid Services renew automatically at each billing cycle and are charged to the registered payment method unless the Member cancels. Members may cancel auto-renewal at any time in the settings screen; upon cancellation, paid features remain available until the end of the period already paid for.
3. The Company is the seller of the Paid Services. Payments are processed through PortOne, the payment gateway (PG) designated by the Company, with domestic cards handled by KG Inicis and international cards by Payletter. The payment provider's terms may also apply to the payment process, and payment providers may change in accordance with the Company's policies.
4. If the Company increases the price of a Paid Service, it will give notice at least 30 days before the effective date, and the changed price applies from the billing cycle that begins after the notice.
5. Members must use payment methods they are lawfully authorized to use, and bear any disadvantage arising from errors in the payment information they provide.

Article 11 (Usage)

1. Paid subscription plans provide a monthly service usage allowance, which is deducted at rates set by the Company (varying by plan) when using each feature such as buyer search. The deduction standards for each feature are posted within the Service. The monthly usage allowance provided under a subscription is valid until the next regular billing date; any unused balance does not roll over, expires, and is not eligible for a refund or cash conversion (the remaining usage allowance itself has no cash value).
2. Usage allowance granted free of charge (e.g., through signup or promotions) is managed separately from the subscription usage allowance and may be subject to an expiration period set by the Company (signup bonuses are valid for 90 days from the grant date, and any unused balance automatically expires after that period). The signup usage allowance is provided only once per email address and is not granted where a Member re-registers with the same email address after terminating their service agreement (account withdrawal). Usage allowance granted free of charge is not eligible for a refund.
3. The subscription usage allowance cannot be exchanged for cash and may not be transferred, lent, or pledged as security to third parties.
4. Upon termination of the service agreement (account deletion), any remaining subscription usage allowance and usage allowance granted free of charge expire, and refunds of amounts paid are governed by the Refund Policy.

Article 12 (Withdrawal of Offer and Refunds)

1. Withdrawal of offers and refunds for Paid Services are governed by applicable laws, including the Act on Consumer Protection in Electronic Commerce of the Republic of Korea, and by the Company's Refund Policy. The specific standards and procedures are posted on the Refund Policy page within the Service.
2. In accordance with applicable laws, withdrawal may be restricted where the value of the goods or services has significantly decreased, such as services that have already been provided or subscription usage allowance that has already been used.
3. Refunds may be restricted where the service agreement is terminated for reasons attributable to the Member, such as suspension or termination due to a violation of these Terms.

Article 13 (Member Obligations)

Members must not engage in any of the following:

1. Registering false information when applying for membership or updating information
2. Misappropriating another person's information, or sharing or transferring one's account with or to a third party
3. Infringing the intellectual property rights or other rights of the Company or third parties
4. Copying or reselling the Service or data contained in the Service, or providing them to third parties for commercial purposes, without the Company's prior consent
5. Accessing the Service abnormally or extracting data in bulk through automated means such as bots or scrapers
6. Using data obtained through the Service, such as buyer information, in violation of applicable laws, including data protection laws
7. Reverse engineering the Service, exploiting vulnerabilities, or otherwise interfering with its normal operation
8. Any other act that violates applicable laws, these Terms, or the usage policies announced by the Company

Members must comply with applicable laws, the provisions of these Terms, usage guides, and any matters announced or notified by the Company in connection with the Service.

Article 14 (Obligations Regarding Email and Other Outreach)

1. When transmitting commercial advertising information through the Service, Members must comply with the Act on Promotion of Information and Communications Network Utilization and Information Protection of the Republic of Korea and the laws applicable in the recipient's jurisdiction (such as the EU GDPR and the U.S. CAN-SPAM Act).
2. Members must not send advertising information in bulk without the recipient's prior consent or another lawful basis permitted under applicable law, and must promptly honor recipients' opt-out requests.
3. Members are responsible for the lawfulness of the purpose, content, and recipient lists of their messages. The Company is not liable for disputes, sanctions, or damages arising from a Member's violation, and the Member must compensate the Company for any damage the Company suffers as a result.
4. When publishing content to social media channels they have connected, Members must comply with the terms of service and policies of each platform. Where spam transmission or a platform policy violation is confirmed or reasonably suspected, the Company may restrict the Member's sending and publishing features without prior notice.

Article 15 (Company Obligations)

1. The Company will not engage in acts prohibited by applicable laws or these Terms or contrary to public morals, and will use its best efforts to provide the Service continuously and reliably.
2. The Company maintains security systems to protect personal information so that Members can use the Service safely, and publishes and complies with its Privacy Policy.
3. Where the Company recognizes that a Member's opinion or complaint regarding the Service is justified, it will address the matter and communicate the process and results to the Member.

Article 16 (Intellectual Property and Content)

1. Copyright and other intellectual property rights in the Service and in works created by the Company within the Service belong to the Company.
2. Intellectual property rights in Content registered by a Member belong to that Member or the rightful owner. However, the Member grants the Company a license to store, reproduce, modify, translate, transmit, and display the Content to the extent necessary to provide, operate, and improve the Service (including translation, catalog generation, email delivery, and preview display).
3. Members warrant that they hold lawful rights to the Content they register, and are responsible for any rights disputes with third parties arising in connection with their Content.
4. Members must not, without the Company's prior consent, use information or data contained in the Service for commercial purposes, or allow third parties to do so, by copying, transmitting, publishing, distributing, broadcasting, or any other means.

Article 17 (Notes on AI-Powered Features)

1. Certain features of the Service — including translation, buyer search and recommendations, and content generation — are based on artificial intelligence (AI) technology and external data, and their outputs are reference materials whose accuracy, completeness, and currency are not guaranteed.
2. Members must independently verify AI outputs before relying on them for important decisions such as concluding contracts or making payments. The Company is not liable for damages arising from decisions based on AI outputs — such as translation errors or inaccurate buyer information — except in cases of the Company's intent or gross negligence.
3. Buyer information is collected and processed from publicly available sources and similar channels, and the Company does not guarantee that any transaction with a particular buyer will be concluded, that a buyer can be reached, or any response rate.

Article 18 (Transactions with Third Parties)

The Service is a tool that supports communication and marketing between Members and third parties such as buyers, and the Company is not a party to any transaction between a Member and a third party. The Company does not intervene in, and assumes no responsibility for, the performance of transactions between Members and third parties — including negotiations, contract formation, payment, and delivery of goods — or any disputes arising therefrom.

Article 19 (Termination and Restriction of Use)

1. Members may terminate the service agreement at any time through the account deletion function in the settings screen or by contacting customer support.
2. If a Member violates their obligations under these Terms or interferes with the normal operation of the Service, the Company may restrict use of the Service in stages — warning, temporary suspension, or permanent suspension — or terminate the agreement. However, where the violation is material or urgent action is required, the Company may immediately impose permanent suspension or terminate the agreement.
3. When restricting use, the Company will notify the Member of the reasons and duration, and the Member may raise an objection. If the objection is found justified, the Company will immediately restore the Member's access to the Service.

Article 20 (Damages and Limitation of Liability)

1. If the Company or a Member causes damage to the other party by violating these Terms, the violating party is liable to compensate for the damage, except where it acted without intent or negligence.
2. To the extent permitted by applicable law, the Company's total liability in connection with the use of the Service is limited to the total fees actually paid by the relevant Member to the Company during the 12 months immediately preceding the occurrence of the damage. This limit does not apply to damages caused by the Company's intent or gross negligence.
3. The Company is not liable for indirect, special, or consequential damages — including a Member's lost profits, business losses, or data loss — except in cases of the Company's intent or gross negligence.

Article 21 (Disclaimer)

1. The Company is exempt from liability where it cannot provide the Service due to force majeure, such as natural disasters, war, suspension of service by telecommunications carriers, or technical defects that cannot reasonably be resolved.
2. The Company is not liable for Service disruptions caused by reasons attributable to the Member.
3. The Company is not responsible for the reliability or accuracy of information, materials, or facts posted by Members in connection with the Service.
4. The Company is not liable for damages arising from failures, interruptions, or policy changes of third-party services — such as translation engines, search APIs, payment processors, or hosting providers — unless the Company acted intentionally or negligently.

Article 22 (Dispute Resolution, Governing Law, and Jurisdiction)

1. The Company endeavors to address legitimate opinions and complaints raised by Members as a priority. Members may contact the Company at cs@tri-startek.com.
2. Disputes arising between the Company and Members in connection with these Terms or the use of the Service are governed by the laws of the Republic of Korea.
3. Lawsuits concerning disputes between the Company and Members shall be filed with the court having jurisdiction under the Civil Procedure Act of the Republic of Korea.

Article 23 (Language)

These Terms are written in Korean and may be provided in other languages for Members' convenience. In case of any discrepancy between the Korean version and a translated version, the Korean version prevails.

Addendum

These Terms take effect on August 29, 2026, and apply to service agreements concluded on or after the effective date as well as to existing Members. The previous Terms (effective July 15, 2026) are superseded by these Terms.